CP
Chris P
1 reviews | Active since Dec 2017
07 Dec 2017, 22:53
Debit order error
In November my Vodacom debit order returned as a timing error on my part as a result of fund not being in my account. This was a Monday. The debit order returned on Thursday. I then called Vodacom on Thursday to rerun the debit order and informed them funds were in the account. They indicated to me it would take up to 3 wotking days. They then ran the debit order today from my account as planned HOWEVER they ran the debit order 3 times from my account. As a result I have absolutely no money in my account and it left me embarrassed at lunch where I could. To pay my bill because Vodacom made a error. Instead of being debited R1621 I was debited R4863. When the debit order return I will be charged fees because I do not have enough cash in my account for three debit orders. This is yet another mistake by Vodacom. As previously mentioned as soon as my contract is up I will cancel my Vodacom contract and move to MTN or Cell C. I will also try my best to get my friends and family members to also move. Vodacom is PATHETIC.
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Replies (3)
Vodacom's replyOfficial
08 Dec 2017, 06:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2017, 06:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CP
Chris P's updateReviewer Update
09 Dec 2017, 08:44Vodacom please send me a reference number for my complaint as a would like to take the process further and lodge a formal complaint with ICASA. You complete lack of professionalism in halting your mistake unfortunately cannot be left at that. Yesterday after you responded to my complaint indicated somebody would call me. After waiting till 10am nobody had called me and I needed to call into Vodacom. I then had to explain my issue to 3 different people each time and waste 25 minutes of my day only to be told that your error of running the debit order 3 times from my account would take 5 working days and I needed to submit statements. I refused the process as I do not see why I need to do additional work on my sid for your errors. The supervisor I spoke to indicated that I could reverse the debit orders from my bank and I told her this would take 2 working days but I agreed to it. So all in all because of your error I have been left with no money for the past 3 days. Not a single cent and cannot even purchase food. I have also had other debit orders returned on my account causing me to incur costs AGAIN because of your incompetence and YOUR error. I asked the supervisor why I his error had occurred and she could not tell me. She said she would speak to IT and this would take 5 working days to get me feedback.
CP
Chris P's update09 Dec 2017, 08:44
Reviewer Update
Vodacom please send me a reference number for my complaint as a would like to take the process further and lodge a formal complaint with ICASA. You complete lack of professionalism in halting your mistake unfortunately cannot be left at that. Yesterday after you responded to my complaint indicated somebody would call me. After waiting till 10am nobody had called me and I needed to call into Vodacom. I then had to explain my issue to 3 different people each time and waste 25 minutes of my day only to be told that your error of running the debit order 3 times from my account would take 5 working days and I needed to submit statements. I refused the process as I do not see why I need to do additional work on my sid for your errors. The supervisor I spoke to indicated that I could reverse the debit orders from my bank and I told her this would take 2 working days but I agreed to it. So all in all because of your error I have been left with no money for the past 3 days. Not a single cent and cannot even purchase food. I have also had other debit orders returned on my account causing me to incur costs AGAIN because of your incompetence and YOUR error. I asked the supervisor why I his error had occurred and she could not tell me. She said she would speak to IT and this would take 5 working days to get me feedback.
CP
Chris P's updateReviewer Update
13 Dec 2017, 22:22I still have yet to receive a response from Vodacom. I asked the supervisor last week Thursday to give me feedback on why the debit order was run 3 times. She promised feedback within 5 working days. Still heard nothing. Again I ask. Please send me a reference for my complaint so I can lodge a formal complaint against you with ICASA. I assume your lack of urgency coming back to me is a reflection on how in the wrong you were for doing what you did. Please respond ugently. Ignoring me will only make my case stronger against you
CP
Chris P's update13 Dec 2017, 22:22
Reviewer Update
I still have yet to receive a response from Vodacom. I asked the supervisor last week Thursday to give me feedback on why the debit order was run 3 times. She promised feedback within 5 working days. Still heard nothing. Again I ask. Please send me a reference for my complaint so I can lodge a formal complaint against you with ICASA. I assume your lack of urgency coming back to me is a reflection on how in the wrong you were for doing what you did. Please respond ugently. Ignoring me will only make my case stronger against you