GD
Gustaff D

1 reviews | Active since Jan 2016

26 Sept 2020, 04:36

Debit order

Dont even want to give a star. I had origionally done a online application for two phones with one contract but apon receiving the phones i wasnt hapoy with them as i wanted dual sim phones. Features showed that the phones where dual sim though. Anyway i asked that they be returned and my contract be cancelled which was in July. Low and behold comes end of month August and theres a invoice and a debit order that had gone off my account. I come into contact with Vodacom to get my money back which takes another 2 weeks to sort out where to as which other debit orders bounced and i now had to pay additional bank fees. The "so called" vodacom team insured me that my problem is resolved and i wont have any further issues but HAY!!! You can guess why i am tiping this review..... Guess whats happening this month??? Another damn debit order!!!

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2020, 09:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Sept 2020, 12:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided and your account was credited, your query has now been resolved. Regards Consumer Website Team

Best regards,