DEBIT ORDER DRAMA
<p>Since earlier this year, every other month Vodacom enters incorrect card details for my debit order and I get hounded by robotic calls and smss demanding that I pay up. Despite numerous calls and emails (even escalating right up the food chain), profuse apologies, guarantees that the problem has been rectified and will not happen again, I can wait a month or two and we are back to square one.</p> <p> </p> <p>Guess what? Last night the robotic calls started again! I give up. I have always been a Vodacom customer but this stress is driving me to port my number.</p> <p> </p> <p>Seriously Vodacom? If you can't even get this right, then I hate to think what the rest of your admin looks like.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
