1 reviews | Active since Nov 2016

09 Nov 2016, 07:13

DEBIT ORDER DRAMA

<p>Since earlier this year, every other month Vodacom enters incorrect card details for my debit order and I get hounded by robotic calls and smss demanding that I pay up. Despite numerous calls and emails (even escalating right up the food chain), profuse apologies, guarantees that the problem has been rectified and will not happen again, I can wait a month or two and we are back to square one.</p> <p> </p> <p>Guess what? Last night the robotic calls started again! I give up. I have always been a Vodacom customer but this stress is driving me to port my number.</p> <p> </p> <p>Seriously Vodacom? If you can't even get this right, then I hate to think what the rest of your admin looks like.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2016, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,