Debit Order Dispute and other mistakes by Vodacom

Vodacom doe not reply to a debit order dispute. They wrongfully debited R2,292.72 from our business account and I've been trying to get to the right person to get it fixed since June 5, 2019 and I just get sent around from one person to the next.

Accounts Department (***) says I musk speak to Business Sales Department and Business Sales say they can't help me, I must speak to Accounts.

So, many email threads and phone calls later and no one can still help me. For my own mental health I decided to just drop it, but I just received the following email from Vodacom:

Dear Valued Customer, It has come to our attention that some of the usage generated by the Business Internet LTE service has not been allocated to your service over the past few months. Vodacom has rectified the problem and therefore as of 1 August 2019 the previously missed data will be correctly allocated to your service which could result in your service reaching its monthly data allocation (CAP) sooner than previously anticipated. Please monitor your usage closely via your mobile application, the Vodacom Business self-help portal or via your account manager where you will be able to effect the required top-up to ensure business continuity. Please speak to your account manager about an Uncapped solution to avoid service disruption caused by reaching your monthly CAP.