1 reviews | Active since May 2014
Debit Order Details Lost
<p>Hi, I have updated my debit order details about two months ago via customer care. Last month, the debit order went of on my new account, this month, they switch it back to my old details.</p> <p> </p> <p>How on earth is something like this possible? And now they want to charge me for the missed debit order. I will most probably receive a penilty on my bank account as well. I need this sorted ASAP!!! This is completely unacceptable. </p> <p> </p>
Have a look at ref number: 001EWaBVYJSS6GEG
Have a look at ref number: 001EWaBVYJSS6GEG
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi,
I see the debit order has finally gone of my FNB account. Well done, did not think it was going to happen.
Now, the next issue, why was R100 added to the amount? I will not pay a penalty fee for this, as this was your system mess. Please correct ASAP!!!! I cant believe you go ahead and still do this!
Hi,
I see the debit order has finally gone of my FNB account. Well done, did not think it was going to happen.
Now, the next issue, why was R100 added to the amount? I will not pay a penalty fee for this, as this was your system mess. Please correct ASAP!!!! I cant believe you go ahead and still do this!