Debit order details change
I've been trying to change my debit order details and it is proving impossible. I have phoned their numerous numbers, been redirected between them and never get to a menu option or human to help me out.
I have approached both their Twitter and Facebook social media who started to help but never followed through.
I cannot even find an email for them. It's enough to make you want to cancel and port your number after being a client for over 10 years.
Hopefully a rep reads this and can help me out because it cannot be so GOD DAMN difficult to update banking details. Most companies allow you to do it online or over the phone.
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Replies (2)
Vodacom's replyOfficial
05 May 2020, 11:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2020, 11:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
06 May 2020, 08:07I managed to get through to somebody who assisted me by first phone your business division, who put me through to another number where I followed a voice prompt and got to a human being who was very helpful.
As a suggestion - less voice prompts, more humans and stop reading me my balances and update details on every call.
With regards to the above response. I got a call this morning from somebody also willing to assist. Thank you.
As a suggestion - less voice prompts, more humans and stop reading me my balances and update details on every call.
With regards to the above response. I got a call this morning from somebody also willing to assist. Thank you.
's update06 May 2020, 08:07
Reviewer Update
I managed to get through to somebody who assisted me by first phone your business division, who put me through to another number where I followed a voice prompt and got to a human being who was very helpful.
As a suggestion - less voice prompts, more humans and stop reading me my balances and update details on every call.
With regards to the above response. I got a call this morning from somebody also willing to assist. Thank you.
As a suggestion - less voice prompts, more humans and stop reading me my balances and update details on every call.
With regards to the above response. I got a call this morning from somebody also willing to assist. Thank you.