TP
Tessline P
1 reviews | Active since Apr 2012
27 Mar 2020, 10:25
Debit order detail change
We did an upgrade at Cresta Vodacom. Completed documentation to change banking details. Vodacom advised that they would change the details but never did. They debited my account, "although" the details haven't changed yet. Received an sms stating payment not received. I am looking for the CEO details so that I could lodge a formal complaint and complete a promise to pay.
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Vodacom's replyOfficial
27 Mar 2020, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Mar 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team