MK
MERCIA K

1 reviews | Active since Jun 2015

02 Jul 2015, 15:52

DEBIT ORDER DEDUCTION ON CLOSED ACCOUNT I***

TODAY 2.07.2015 AFTRER LAST COMPLAINT YET ANOTHER DEBIT ORDER OF R335.70 WAS DEDUCTED FROM CLOSED ACCOUNT - CONTRACT.<br> <br> PREVIOUS COMPLAINT - SORTED THROUGH HELLO PETER<br> I CANCELLED MY CONTRACT WITH VODACOM THE LAST AMOUNT TO PAY WAS R38.71 A DEBIT ODER WAS TAKEN FOR THE AMOUNT OF R300.00. CREDIT OF R261.29 TO BE PAID BACK TO ME SINCE 02.05.2015 MADE SEVERAL CALLS EMAILS WITH DOCUMENTS REQUESTED TO STOP THE DEBIT ORDER AND PAY BACK MY CREDIT AND AS TRUE AS BOB 02.06.2015 ANOTHER DEBIT ORDER GOES TROUGH MY BANK OF R300.00 NOW THE CREDIT IS R561.29 TO PAY ME BACK. IS VODACOM SO DESPERATE TO ROB A PERSON LIKE THIS. I HAVE REFERENCE NO., OF THE CALLS<br> AND PROOF OF EMAILS SEND. THIS NEEDS TO BE ADDRESSED.

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Replies (1)
Vodacom
Vodacom's reply03 Jul 2015, 08:33
Official
Hello nooitnie,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team