Debit order deducting, no data or airtime received

<p>On the29th of August '16 I took out two contracts with Vodacom. I was informed that I will received both handsets in 3 - 4 days time. When I went to collect the handsets, there were only 1. The second contract was never activated. I left the other handset at the branch, stating that I want both or nothing. I collected both phones four days later. The first debit order in respect of both contracts went off my account on the 24th of September, although I have to this day not received any airtime, sms's or data on either of the contracts and are both numbers still operating on a prepaid basis. I've phoned the branch 3 times and visited the branch twice, each time I am promised they will look into the problem and phone me. I have had no feedback. The second debit order is due 1 October 2016, but I am still using both numbers on a prepaid basis and neither one of the contracts have been activated to this date. I am shocked by the lack of service I am receiving from the Langeberg Mall Vodacom branch in Mossel Bay and, had I known what I was getting myself into, I would never have taken out a contract with them or Vodacom for that matter.</p>