debit order deducted before contractual date

I signed for a new contract in Feb this year for phone number ***.<br> The date on [URL Removed] show correctly as per my cotract, that the payment date should be last day of every month, i.e. 31st March.<br> However payment was deducted on 23rd of March - prior to my pay day, which has put me over my bank limit.<br> <br> I want to know why your accounts department is adament that their records show deduction date being 21st of each month, while my contract - and internet app, both show end of the month.<br> <br> I also want to know who will pay my bank charges, and acknowledge to the bank that being over my limit was not due to any fault of myself.<br> <br> I see this as breach of contract, and will seek to anul the contract if this cannot be straightened out with a reasonable explanation.<br> <br> From Vodacom app: <br> \Latest Invoice due<br> To be debited 31 Mar 2015<br> R 683.34""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;579566;813304;6;2;0;1;0;0;2;15/03/25 8:23;154;NULL;15/03/25 7:27;15/03/25 5:49;multiple deduction;5,60E+12;;***;Good day. <br> <br> I'm very upset. Its been going on for a while. In January I phoned them and asked how much I still owe them and they have said R1500, I told them to take it all at once then its fully paid. On the 23 Januay they took R966.08 and just 3 days later again they took R190. On 24 January they took another R966.04 and just 1 day later another R766.00, and just now on the 25th March they took yet another R766.00 that gives me R3654.12 for a R1500 balance? What about the other double deductions they made during the past years? I don't even receive statements nothing. Pls correct this, and pay the money back into my account that has been taken more than required. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;492922;33;1;2;0;1;0;0;2;15/03/25 9:21;154;NULL;15/03/25 8:36;15/03/25 6:47;cannot upgrade my account;8,41E+12;;***;I have been trying to upgrade my account for the past 3 weeks, at first I was told that my account was rated Risk 3 due to a student account I opened some years ago while I was still at varsity and it was in arrears of R280, and I paid that amount immediately and they promised to upgrade it, that was never done and someone called Thabo at Sunnyside Branch took my number and copy of my ID and promised to call me but until today he has not called me and I might not be available to go to sunnyside the time they will need me. I really find this disappointing because I am an FNB customer who should qualify for a cheque account and now I don't get benefits due to this, and the time I opened my smart account no one has told me that the was an account that was in arrears, to my knowledge I had closed it long time ago after graduating.why should I stay with a bank that does not value their customers,i mean I was not aware of the arrears all these years and they never told me when I open another account,now I am classified as Risk 3.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;301373;196;23;2;1;1;5;3;5;15/03/25 10:17;154;2;15/03/25 9:31;15/03/25 7:43;What a poor and disgusting experience;6,20E+12;Who ever, nobody takes accountability;***;I have requested Netstar to test my unit on my vehicle on 24/3/2015. To my amazement and satisfaction they could pick up where I was driving, I was impressed. But that is where it stopped. When I parked my vehicle at home, I could not activate the sleuth mode on my vehicle anymore, which was fine up to before it was tested. I phoned the call center twice. They said they would reset my unit and I had to drive around in order for the reset to take effect. Nothing happened. Today I tried to activate the unit again and once again it now don't work anymore. I phoned the call center who referred me to customer care(ref***8 Thando). Then I was put through to the technical center in Durban, who only referred me back to the call center and on their turn only referred me back to customer care again ***. At least the circle have been followed. Well done for NOTHING Netstar;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832133;772353;9;5;0;1;0;0;5;15/03/25 11:54;154;NULL;15/03/25 11:14;15/03/25 9:20;Quick, Smart, Helpful and Saved Me Money;8,31E+12;Ziyaad Hamid;***;Ziyaad was able to help me change my details on my policy and ended up saving me money. He was courteous, efficient and professional. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;638218;748506;1;2;0;1;0;0;2;15/03/25 13:22;154;NULL;15/03/25 12:35;15/03/25 10:48;Inconsistent bank;8,70E+12;;***;About 7 months ago I took out a loan with Capitec at their Randfontein branch. I was informed by the consultant that I would pay about R2600 per month to fully service the loan (including interest and all additional fees.). However, I was shocked this morning when I was smsed by the bank to pay an additional R500. When I called the bank, their useless call centre person told me that she was going to check with her supervisor and come back to me urgently. She never returned. I called again and the next agent told me the amount was an initiation fee. Which cannot be correct as the monthly instalments included that fee. When I requested the copy of the agreement, she directed me to their customs care(less) centre. The agent there put me on hold for more than 10 minutes and I hung up. Can someone explain to me how Capitec Bank operates? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;832548;793962;16;2;0;1;0;0;2;15/03/25 20:14;154;NULL;15/03/25 19:29;15/03/25 17:40;Telkom Cuts our uncapped internet for too much use;5,30E+12;;***;For the second month in a row, Telkom has cut our internet (uncapped 2meg line), because our usage is too high and it 'has a negatively impacted the performance of our network'.<br> <br> I have since found that their is set out in the telkom internet AUP, that they are allowed to throttle our internet or cut us off completely if our usage is too high.<br> <br> On the website it does give a bar as an indication of usage, but it only has green for good and red for bad, but to actual mg/gigs that have been used? So how are we able to monitor our usage?<br> <br> When phoning in to the hotline, the employee had no knowledge of this condition in the AUP, and said that our line looked 'completely normal', even when we had been cut off.<br> <br> I find that this is a completely disgraceful service provided by telkom. It is obvious that because telkom are a monopoly and we have nowhere else to go, they don't care about service!!!The reason we chose the uncapped package was because we do use the internet frequently, and to be cut off for using too much is completely wrong!<br> <br> Regards,<br> Frustrated Telkom user!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833004;607;2;2;0;1;0;0;2;15/03/26 16:11;154;NULL;15/03/26 15:04;15/03/26 13:37;Useless and pathetic service ;9,31E+12;Joshua in cupboard desgin;***;We had ordered a 900cm cupboard by Joshua and told him everything we required, however Joshua failed to order doors for the cupboard and when we confronted him he immediately made as if someone else had done the order, because this cupboard was being used for a client, whom I already quoted for, I was not able to go back to the client and explain that they would need to pay extra. Joshua then said he would order them and put it through customer complaint and therefore we would not need to pay for the doors. <br> On Wednesday the 25th March builders phoned to say the doors are ready for collection, upon arrival the doors were no where to be found and no one had an idea what was going on we were sent away and told they would phone when the doors have been found. Later that afternoon they had found the doors but then we were told that they still needed to be paid for! We were furious as Joshua said payment on our part would not be necessary, so now after their mistake and costing us petrol driving up and down for doors they have the cheek to say we need to pay for it! This is disgusting customer service and we are highly disappointed Besides this collecting building material takes FOREVER;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;817052;359;20;2;0;1;0;0;2;15/03/26 16:25;154;NULL;15/03/26 15:12;15/03/26 13:51;KFC OR UCCOUNT - WHO IS NOT STICKING TO AGREEMENT;7,81E+12;FRANCHISEE/MANAGERS;***;For such a long time Uccount have been advertising their Partnership with KFC and still nobody in any KFC store knows any better. Who is not keeping to their side of the partnership. People have been complaining about the Reluctance of KFC owners/managers to accept the Uccount cards as a form of payment. WHY? As for the previous complaints that have been larged on Hello Peter,KFC's reply to this is that they will address the Franchisee's responsible. In my area both KFC branches do not accept the card, one clearly declines accepting them and the other had no idea what Uccount is? This also not just once, as I have alot of points earned, and having the nearest KFC is 2 minutes away I have chanced the Uccount question 3 times over the last 3-4 months, and still nothing. Why does everything in SA have to turn into a complaint before it is actioned or adhered to. Franchises rulles applies to all stores, especially if it has been advertised so extensively. What is going on? WHEN will I be able to use my Uccounts card in the Bedfordview/Johannesburg if not whole of Gauteng Area?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;606479;688372;16;2;0;1;0;0;2;15/03/30 9:34;154;NULL;15/03/27 8:53;15/03/27 7:00;False advertising / Total lack of service;7,21E+12;Melissa Warren;***;Still no response from Sony despite their promise to replace phone. Two months later....<br> <br> Note standard response from Melissa Warren below. What a joke.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;591014;28;1;2;0;1;0;0;2;15/03/27 11:32;154;NULL;15/03/27 10:44;15/03/27 8:58;Poor Service;6,91E+12;Absa Home Owners Insurance;;Logged 2 claims for leaking pipes in January 2015. To date only the kitchen cabinets replaced and some painting done, floors in bedrooms removed and not yet replaced. Kitchen floor tiles (1 sqm) mistakenly removed by ABSA contractor, cannot find similar tiles. Absa willing to give cash settlement for 1 sqm tiles while I will have to replace approx. 40 sqm out of pocket. Claim for leak in main bathroom not yet attended to! In general poor service and lack of feedback. Poor workmanship by ABSA approved contractors. I am extremely frustrated by the lack of interest and compassion shown by an institution such as ABSA. What do I have to do get these issues resolved. Its Ester holidays and I have to inform my visitors they cannot visit anymore. My house and family life is in chaos. THANK YOU ABSA FOR MAKING MY LIFE MISERABLE FOR THE LAST 2 MONTHS AND COUNTING!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833487;623;14;2;1;1;5;3;5;15/03/27 15:13;154;2;15/02/02 14:22;15/03/27 12:39;Coricraft not refunding my money;F17883;Kenne lee Gabriella;***;I returned a Firenze stool to the Bloemfontein branch in beginning of February and was promised a refund R1 895,28) within 4-5 working days. Since then I've been getting the runaround from Kenne Lee Gabriella from Bloemfontein and Jolene Adams at Coricraft's head office. All I get is promises, or a request for a new form that needs to be completed, but my money still is not refunded. The Bloemfontein branch has no manager only three assistants who apparently do as they please. <br> This is the worst service I've ever received. I will never buy from Coricraft again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833909;188;16;2;0;1;0;0;2;15/04/17 8:31;154;NULL;15/03/30 7:41;15/03/30 5:57;Bad service and bad network;9,11E+12;Cell c;***;Its forever slow its always down and the downloads take forever I've been on this network since 2007 ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;223129;269;14;2;0;1;0;0;2;15/03/30 12:38;154;NULL;15/03/30 11:57;15/03/30 10:04;ping pong;;run out of names;;Part 3 - I am certainly not entertaining the fact that I damaged the television with a blunt object, it was def nowhere near that state when I delivered it back, note in the report the way they received it at LG head office, cardboard etc, where was the remote at the time, not applying pressure on the screen ? H&H have still not given me my original docs for this television that I have requested many times ,I want proof that I have actually signed for the said damaged television - no Zubair this is not 2 separate issues, as a consumer I have a right for my docs with my agreed signature on it and it is not forthcoming , the original LG report states the television inspected was purchased on the 13/12/2015 , the television was not returned for a damaged screen - I want actual evidence that I dropped it off in that condition - I complained about the white dots at the start! not sure what you expect me to do with your broken television as I have since purchased a new television however it is not an LG which should speak volumes ,Note just contacted H&H, 2 diff ladies answered said Zubair was definitely in his office, Dayalan answers ,states your store manager is out...odd? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;761295;827784;38;5;0;1;0;0;5;15/03/30 15:11;154;NULL;15/03/30 14:31;15/03/30 12:37;Professional despite the wait;8,70E+12;Jarryd/Hazel;***;I had initial issues with the way Bitco handled their sales calls, as I felt I was forced to choose a package I didn't want. This seemed to simply be a misunderstanding and I must say, their urgency in rectifying the issue was progressional and well-handled. The response times of queries, phone calls received and all around communication was well-received and good.<br> <br> Their technical team is well-mannered, professional and punctual. That being said, I unfortunately didn't not have sufficient signal for the installation to take place. That is due to them informing that they do not allow for a signal below their standard to be billed for. That is commendable. <br> <br> The only criticism, and it's my own opinion not a fault of theirs, is that the lead times are lengthy and the site survey and installation are combined as one meeting. That being said, it then means that you are not 100% sure that you are going to be connected. That's my own frustration, not due to them. You are informed of all of this when signing up. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;104500;357;16;2;0;1;0;0;2;15/04/05 11:05;154;NULL;15/03/31 10:25;15/03/31 8:31;Faulty phone, no collection and no assistance;8,61E+12;Sindii at sales, Ashley at call centre;***;I took a contract with Vodacom and I received a faulty phone and the simcard never activated. I've called every department in Vodacom to try get someone to come and collect this phone. I've given my details and address to every department and yet no one has come to collect this phone. It seems Sindi at sales never put my details on the system as no one seems to know who I am and no one can help me. I'm trying to cancel the port and again no one can help. I started doing all this within the 14 day period and yet still no progress. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;609626;33;1;2;0;1;0;0;2;15/03/31 13:57;154;NULL;15/03/31 13:18;15/03/31 11:23;Standard Bank;8,31E+12;FNB;***;Fnb is honestly the most unprofessional, exhaustingly inconsistent bank I have ever experienced. I don't have enough characters to express my disatisfaction with my service over the last year and a half. But it varies from early debit orders, unapproved debit orders to bogus loan amounts. As soon as I am out of a contract I have been ******* into signing to bank with FNB for the next 2yrs, I will be leaving.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834737;359;20;2;0;1;0;0;2;15/03/31 14:49;154;NULL;15/03/31 14:00;15/03/31 12:15;Worst service ever;na;Nightshift staff;***;Last night at around 23h00 I stopped at the drive thru in Strand<br> My order was as follows one KFC Doritos Crunch burger and a streetwise 2 I waited in the que for about 15 minutes. When I ordered the cashier could not provide me with a slip. After I paid for my meal I moved on at a very sluggish rate waiting about 30 to 45 min just to find out one of the staff came out to serve the customers behind me in the que. I asked them what the hold up might be and all I got was that the staff ignored me as if I weren't even in the que. This is unacceptable service and I will never return to the KFC branch in Strand...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;333836;188;16;2;0;1;0;0;2;15/03/31 15:14;154;NULL;15/03/31 14:36;15/03/31 12:40;NO RESPONSE;6,71E+12;;***;I have given notice to put my no on prepaid and have been given conflicting advice about my last billing date. I have sent an email on 25/03/2015 and received a response that I would be contacted within 2 working day, which has come and gone. My reference no is ***.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;146656;747515;9;2;0;1;0;0;2;15/03/31 16:38;154;NULL;15/03/31 15:54;15/03/31 14:04;Claim for ****** phone;24HRFGW196682;;***;So my Phone was ****** while i was on holiday in Shelly Beach. there was a break in at our apartment and the police were called out. i have a case number and i have supp**** all the details requested from me so far. Now this place wants Proof of the break in. so i asked what they want and they advised photos of the damage caused when they forced entry or an invoice for the repairs.<br> <br> Small problem, the damage to the window and the burglar bars were fixed on the spot by the caretaker so no photos of invoice to show. and i advised the consultant of this. but she still insists that they want the proof. <br> <br> you have a case number so call the Port Shepstone Police department and they will tell you what happed. if you advised that i would need to proof the color of under ware i was wearing during the breaking i would have got it. but i please also want proof that the terms and conditions that i signed states that i need to provide proof on entry when there is a break in. either this or you reverse all installments i have paid since inception.<br> <br> NCA states that you need to stipulate this to me and you better have or there will be hell to pay. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;462048;893260;16;2;0;1;0;0;2;15/04/17 11:50;154;NULL;15/04/01 10:42;15/04/01 9:16;Billing department useless;7,10E+12;;***;I have been with AUTOPAGE until they were bought out by Mtn, from day one , they have been charging me with a H/W Fees of R174.56 Excl vat, each month I phone the call centre and it is removed because it should not have even been on my billing at all, I have now been with MTN for 4 months , and each month the same story , speak to the call centre and have it removed. next month it is back again.<br> now another credit must be passed at the end of April again , I am sick of repeating myself on a monthly basis.<br> got ref number from a lady at the call centre, Portcia, very friendly lady , assisted me the first time . but as to the billing department they are useless in resolving your billing inquiries. I budget each month, but they just deduct whatever amount they want to. the last consultant I spoke to at the begging of March removed the H/W fees .I told him if this happens again , I am writing a report on Hello Peter, well here I am.<br> now the debit order has gone through . I give u should have rather gone to Vodacom, I was with them before , I never had a billing problem. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;124988;748506;1;2;0;1;0;0;2;15/04/01 16:30;154;5;15/04/01 15:49;15/04/01 13:56;Closing Account ;***;Nthati Maedi;;Hi. Today I went to the Carlton Centre branch to close my account with your bank and the consultant asked for the card-he stated that he needs the card in order to close the account. And I advised him that I no longer have the card. He said that the only they can close this account is by swapping the card in one of their machines and he then explained that he could issue another card but I have to pay R50 for it. I then refused to pay R50 for a card I don't need. I need to close the account. I asked to speak to the manager-Nthati Maedi-who was not helpful at all. She repeated the same thing as the consultant and insisted on the card. I don't have the card and I want this account closed as of today and will not pay bank charges for an account I don't want and based on my experience today you have lost a client for life.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;642798;1258;14;2;0;1;0;0;2;15/04/02 8:54;154;NULL;15/04/01 8:14;15/04/02 6:20;Extremely disappointed by Mr price Service.;;Store members and customer care;***;On the 1/04/2015 i was checking online for curtains i came across this item *** which was marked down to R69.99. I went to the store i was told its difficult to find mark downs in the store which was Carlswald. I then got home and called the customer center to find out where i could get this item. Maria advised me carlswald has 9 in stock. she put me through the store someone took my details down and said i should fetch it after work. Whe i get there they tell me its old stock they only have new codes and its R200+. I am so disappointed with Mr price, I made two trips that were useless.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;395645;196;23;2;0;1;0;0;2;15/04/02 9:01;154;NULL;15/04/02 8:20;15/04/02 6:27;At what time do they start working ???;***2;;***;I have been phoning the account department since 8am this morning but with no avail. I have an subscription for a Sleuth Nano at a cost of R115.00 per month but they are deducting an amount of R218.88 out of my account.<br> It seems that you are fast to deduct money out of my bank account but not fast enough to answer you phones .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835539;816569;9;5;0;1;0;0;5;15/04/08 9:37;154;NULL;15/04/02 8:55;15/04/02 7:03;Service;***;Riedwaan Jardien;;Fast and Efficient Service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835598;688156;6;2;0;1;0;0;2;15/04/02 11:04;154;NULL;15/04/02 10:22;15/04/02 8:30;SAB Retail;7,41E+12;Billy Segoati;***;I asked the following question early in March this year:<br> <br> Good day,<br> <br> Can you advice me on the following when I want to sell my shares, urgently:<br> <br> - What should I do?<br> <br> - How quickly is the process?<br> <br> - How much will I get in my account?<br> <br> Thanks and regards.<br> <br> Then, the answer:<br> <br> Good morning,<br> <br> SAB Zenzele shares will only be available to sell on or beyond 01 april 2020<br> <br> Regards,<br> Billy<br> <br> Now no-one responds to my questions on this email: [Email Removed]<br> <br> Please, answer me as I want to get rid of these Zenzele shares as soon as possible.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;675963;357;16;2;0;1;0;0;2;15/04/04 12:21;154;NULL;15/04/02 11:32;15/04/02 9:47;Uncancelled contracts;6,10E+12;;***;Good day,<br> <br> I had requested last year August, in store that two contracts be cancelled on the Vodacom account. This was not done as per our request and are still paying for the contracts. Every time I call the help service I either am on hold for 20- 40mins or longer, a consultant picks up the phone but leaves me listening into background chit chat. This is very frustrating as I then have to go through all the prompts again and waste a further 40mins or my time. I eventually get through to a consultant who gives me an alternative number to call, this doesn't help either as I am asked to call a third number. I still haven't gotten through to anyone to solve the actual problem. Please contact me to get this resolved.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;260025;694709;1;2;0;1;0;0;2;15/04/02 13:51;154;4;15/04/02 13:14;15/04/02 11:17;Refund and Settled Letter;7,71E+12;Consultant;***;I had a loan with Direct Axis which was in arrears, then asked my mother to settle it for me, the amount she paid was more than the quoted amount with about R350.00, I was also informed that after 10 days of settling, a letter will be sent to me. The money was paid on the 21/02/2015, on the 02/03/2015 I received a call asking when I will pay the balance, I explained to the consultant Cleopatra that I settled and I am waiting for a refund and a settled letter, on the 03/03/2015 Kholiswa called I explained everything again she informed me her supervisor will contact me and on the 05/03/2015 Padiga called I was so furious and disappointed that I had to repeat the story again. After all that no one contacted me on the 27/03/2015, I sent an email to their customer service and later that day a consultant contacted me, I had to start the story from the beginning and he also promised that someone will contact me latest on Tuesday 31/03/2015. I am very disappointed because when they collect they make time to call, but now when a client requests to be contacted regarding a query it's a mission, please assist i want my money and the letter I was promised.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835982;893260;16;2;0;1;0;0;2;15/04/23 15:13;154;NULL;15/04/03 14:26;15/04/03 12:39;I have never been so disrespected by Slindile Cele;8,70E+12;Chantel Naidoo;***;I called in to 173 mtn spoke to an agent who was not helpful, requested to speak to a superior. Slindile Cele took the call with so much attitude. I called in having a problem however she became a problem herself. I felt belittled, not valued, Undermined and disrespected. I have been a client of mtn for the past 14 years, I have a number of contracts and my husband just signed mtn up. Bad choice he mad, pathetic service , customer experience means nothing to mtn. I will cancel and I advise and will continue advising everyone I know and going to meet that MTN is nonsense, they don't need customers....waiting for Chantel Naidoo a manager to call me, I bet she won't ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;610962;826217;16;5;0;1;0;0;5;15/04/08 10:57;154;NULL;15/03/25 10:13;15/04/04 8:23;Good, fast and efficient service;52S8-5F3C-9C79;;***;Ordered product on Friday 20 March after working hours and delivered product on the Wednesday. Keeping me updated at all time.<br> <br> Well priced products. Free delivery. You get what you order. Great service. No complaints.<br> <br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836575;837526;4;2;0;1;0;0;2;15/04/07 12:39;154;NULL;15/03/05 11:57;15/04/07 10:05;DUPLICATE TRANSACTION;8873;Robert / Timothy / Zandile;***;On the 5th March 2015 I purchased two bottles of oil from the Twisp kiosk at Northgate shopping Mall. On the 10th of March 2015, the same payment went off my bank account. My bank confirmed that Twisp received both the deducted amounts. I forwarded a copy of my bank statement to Twisp head office after numerous phone calls to Robert. Needless to say NO ONE at Twisp bothers calling back or answering emails. They didn't offer me a refund and just said it's my problem to sort out - even though they have my money!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;331752;23;1;2;0;1;0;0;2;15/04/09 12:40;154;5;15/04/07 11:51;15/04/07 10:06;Home loans problem;***;Standard Bank;***;On the 18th March 2015 I called to cancel a home loan that was granted to me for a house that I was trying to buy. The deal did not go through as planned so I therefore cancelled within the 5 working days and stipulated by Standard Bank. I was given a *** 525 for the cancellation of the application# ***. I called again on the 19/03, I was told it will be actioned, I called again three times and it has still not been actioned. I continue to receive sms's from standard bank saying its still active and that attorneys will contact me and have been told by homeloans department that it is still active. Please can this be resolved. It is a really simple request. I also app**** for a *** / pre-approval for 1.4 million on the 27/03. I called back last week (02/04) because I had not received feedback from Standard Bank and was told that it was rejected! When I asked why, I was told that the homeloans sales agent captured it incorrectly as R10000 and not R1,4m. I was told that I would be called back to capture correctly but this did not happen.I also asked for a call back online and this did not happen too. I really need the pledge for a property that I am interested;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;133134;85;16;2;0;1;0;0;2;15/04/08 8:59;154;NULL;15/04/08 8:13;15/04/08 6:25;Still waiting for full port 14 days on;***;All;***;Received phone Tuesday 24 March 2015. Ported finally from Cell C to MTN at 19h00, 27 March 2015, a good day later than you claimed.<br> <br> Since then cannot send SMSs or use the internet. Only the free minutes and ability to receive calls and SMS allowed. Multiple calls to your helpline to rectify this have been ignored, including 2 trips to one of your branches, all saying full port would take 2-48 hours. Well, I've heard this 3 ***** times. In fact, it was actually MTN that told me I was not entirely ported when none of your staff could do the same.<br> <br> The package grants 100 free minutes, 200 SMS. 500 MB. Instead I have been without Whatsapp and Email for weeks and incurred the wrath of many for not responding to texts WHEN IN FACT I DID. <br> <br> Get this sorted out, this is total hogwash.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;153985;342;21;2;0;1;0;0;2;15/04/08 12:08;154;NULL;15/04/08 11:30;15/04/08 9:34;Please help me to sort out matters;6,10E+12;;***;Apparently my email address on SANLAM website is old, and I can't get matters (arrear payments) sorted out. The call centre phone goes dead. Please phone me. I have filled in an on-line contact form and then ended up in the wrong e-mail cycle. There was a first response but incorrect info given to me. I think it is unfair to build up interest and lose policies if you can't make contact.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;636248;67;21;2;0;1;0;0;2;15/04/08 16:16;154;NULL;15/04/08 14:47;15/04/08 13:42;Bad service;7,60E+12;;***;The service i got from old mutual federal building in jhb is very sucks. i went to the branch on 25.03.2015 to do my part withdrawal, and the Consultant promised in 3-4 days my money it will be in my account. I have waited to long now (14 day). I been calling the contact centre *** but no help at all. on the 02/04/2015 i've called them, Thembi was the Agent, no respond again. i called again on the 07.04.2015 no respond again, Paul was the Agent. Again on the 08.04.2015 Agent was Mphatjie, but still no money in my account. They keep on saying that they waiting for the Document from the branch in JHB an the branch sad they did send it. What i like to know is, what must i do to get my money? because i have save that money with them, that's not their money and they charge me for saving my money with them. Please let them cancelled that Policy I dont need it anymore because it doesn't help my needs, it helps their pocket only. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837607;33;1;2;0;1;0;0;2;15/04/09 12:36;154;NULL;15/04/09 11:41;15/04/09 10:02;***** Claim - FNB *********** staff;7,00E+12;;+***5;On the 30/03/2015 there was withdrawals on my account of R320-00 and R410-00. Both withdrawals happened while I was home and the card was in my possesion. I called the bank on the 31/03/2015 to report the matter, I was advised to go to the nearest FBN Branch. I went to Brooklyn and told the consultant what happend. She complited a cheque and debit card dispute form and emailed it to Head office. Reference no ***.<br> I was told the matter will be investigate and will receive feed back after 5 working day. <br> Today on the 09/03/2015 when I phone the bank for feedback I was told I should have completed a Cheque debit card ***** claim form. And my case will be send to ***** department and will take 10 days. <br> <br> Am really frustrated as I was expecting re-embursment (as communicated by FNB to myself) to pay my debit with MY money.<br> <br> Service? What service!<br> <br> Dinah;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;266583;28;1;2;0;1;0;0;2;15/04/13 9:57;154;5;15/04/13 9:10;15/04/13 7:23;Terrible service - total lack of urgency ;***;Phandile Malelo;***;I app**** on Thursday for a personal loan of R5000.00 online it was approved and I was given a quote <br> <br> I then phoned the call centre who said the application was not complete so I had to redo it.<br> <br> on saturday morning at 07:30 I received a sms saying \Kindly contact your point of application to finalise the payout of your approved Absa personal loan -ref ***\"" <br> <br> this morning after i contact your call Centre i have been told my application has been declined due to cashflow <br> <br> How can you approve a customer send conformation and a quote of the loan only to turn around and say I have cashflow issues?<br> <br> your processes are flawed your staff hide behind your rediculous lead times when others have same day service <br> <br> <br> <br> <br> <br> <br> <br> """