KZ
Kabelo Z

1 reviews | Active since Mar 2015

29 Sept 2019, 10:34

Debit order date still not changed after request

On the 2nd of September I contacted the Vodacom customer care contact center to change my debit order date from the 25th to the last day of the month... I was advised by the agent I had spoken to that it would take affect immediately as it was done within 7 days before my actually debit order date... To my surprise this is not the case as Vodacom debited on the 25/26th of this month... I want to change the debit order date to the last date of the month thanks... Please ensure that I am not contacted by Vodacom especially Verculine... Please just change the date as requested on the 2nd of September.... Thanks...

0
Replies (2)
Vodacom
Vodacom's reply29 Sept 2019, 11:15
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Oct 2019, 09:20
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Best regards,