KZ
Kabelo Z
1 reviews | Active since Mar 2015
29 Sept 2019, 10:34
Debit order date still not changed after request
On the 2nd of September I contacted the Vodacom customer care contact center to change my debit order date from the 25th to the last day of the month... I was advised by the agent I had spoken to that it would take affect immediately as it was done within 7 days before my actually debit order date... To my surprise this is not the case as Vodacom debited on the 25/26th of this month... I want to change the debit order date to the last date of the month thanks... Please ensure that I am not contacted by Vodacom especially Verculine... Please just change the date as requested on the 2nd of September.... Thanks...
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Sept 2019, 11:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2019, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Oct 2019, 09:20Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
Vodacom's reply07 Oct 2019, 09:20
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
