FvdW
Francois van der Westhuizen

1 reviews | Active since Jul 2015

23 Apr 2019, 14:34

Debit order continues after cancellation of contract

My mother in law passed away last year, subsequently my father in law canceled her cellphone contract (the contract is in his name). He paid the cancellation fee in September last year but Vodacom continues to collect the contract subscription via debit order. He called the call center three times to stop the debit orders, but to no avail. Can someone competent at Vodacom please fix this?

0
Replies (2)
Vodacom
Vodacom's reply23 Apr 2019, 16:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Apr 2019, 14:44
Official
 Dear William 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team