BD
Brian D

1 reviews | Active since May 2020

06 May 2024, 17:50

Debit Order Continue to be deducted past their contract Period. Notification to Vodacom via email are ignored.

I have emigrated to Portugal 2 years ago and depite my emigration, decided to honour my Vodacom Contract in South Africa. When the Term period finally ended, I contacted Vodacom via their customer care email address as it has been impossible to call their landline or whatsapp. It would appear that staff at Vodacom have taken a long leave "work from Home". I have no replies to my emails, except for the read receipts. I have asked Vodocom to cancel my account in SA and stop the debit orders. These are also sadly ignored. The trail of my correspondence to Vodacom leaves me 2 options, 1) Make this known on your platform, which has worked for me in the past or 2) take this matter to the small claims court. Unfortunatley if your subcribers have a better solution, I would welcome this

0
Replies (2)
Vodacom
Vodacom's reply07 May 2024, 07:57
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 
BD
Brian D's update07 May 2024, 12:27
Reviewer Update
Dear Hellopeter,

I would like to thank your websites ability assist your subscribers even when there is no hope.

I would also like to thank Vodacom for their Automatated response. I have not been contacted as yet.
and would like to make my Contact details available to them
My Celluar No in Portugal is +***41. I can be contact on whatsapp as well.
My Primary choice of communication is my email address ***

I await Vodacom's contact

regards
Brian DIpnarain