CV
Carol V

1 reviews | Active since Jul 2011

31 May 2016, 13:00

DEBIT ORDER/CANCELLATION ISSUES

<p>On 8 March 2016 my boss did a premature cancellation on one of his cell phone contracts and the other contract ended its 2 year run also in March 2016. However the debit orders are still running on these two accounts. I would like to know what the problem is please. I have emailed you people numerous times. One email on 4 May said somebody will contact me within 24-28 hours, I am still waiting and it is June tomorrow. He has already verified the account details so that you people can assist me without having to speak to him but still you people refuse because I am not the account holder. I get it BUT my boss is the MD of our company and he really does not have the time to be dealing with petty stuff. That is my job. I need you people to sort this out PRONTO please. I am now gatvol.</p>

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Replies (1)
Vodacom
Vodacom's reply31 May 2016, 14:03
Official
Thank you for making us aware of your complaint. A consultant will review make contact with you to assist. Kindest Regards Consumer Website Team

Best regards,