HN
Heinrich N
1 reviews | Active since Oct 2013
05 Dec 2022, 17:44
Debit order canceled
My debit order was canceled wothout my knowledge. I have been struggling for 3 months to get it reinstated. Very poor service from Vodacom.
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Replies (2)
Vodacom's replyOfficial
06 Dec 2022, 07:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Dec 2022, 20:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you were in contact with our Subscriber Collections Team on the 02-12-2022 and was advised accordingly with regards to the account. Should you have any further queries, please get in touch with the team on *** (Free from any Vodacom simcard) Regards Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2022, 20:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you were in contact with our Subscriber Collections Team on the 02-12-2022 and was advised accordingly with regards to the account. Should you have any further queries, please get in touch with the team on *** (Free from any Vodacom simcard) Regards Consumer Website Team
Best regards,