1 reviews | Active since Nov 2015
Debit order being deducted on a cancelled contract
<p>Hi ,</p> <p> </p> <p>I have relocated and paid up both my contract lines end July . I was still debited 1st September/ October (2 / twice) to the amount of R458 on each occasion . I have emailed proof of paid up quote and emailed many a times with no response . I then contacted the call centre and spoke to Mpho with referance ********** 56 . I was supposed to be contacted back within 48hours - this did not happen .</p> <p> </p> <p>I need to be re-imbursed IMMEDIATELY for the 2 months debited in error . I am absolutely appauled by Vodacom .</p> <p> </p> <p>Please correct this as a matter or URGENCY .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
