BW
Bronwyn W

1 reviews | Active since Nov 2015

24 Oct 2016, 10:10

Debit order being deducted on a cancelled contract

<p>Hi ,</p> <p> </p> <p>I have relocated and paid up both my contract lines end July . I was still debited 1st September/ October (2 / twice) to the amount of R458 on each occasion . I have emailed proof of paid up quote and emailed many a times with no response . I then contacted the call centre and spoke to Mpho with referance ********** 56 . I was supposed to be contacted back within 48hours - this did not happen .</p> <p> </p> <p>I need to be re-imbursed IMMEDIATELY for the 2 months debited in error . I am absolutely appauled by Vodacom .</p> <p> </p> <p>Please correct this as a matter or URGENCY .</p>

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2016, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team