TR
Tenique R

1 reviews | Active since Jan 2020

20 Feb 2026, 11:24

Debit order

Took out a contract in 2024 with instalment amount of R1099 which I was debited for a few months, in 2024 still premium went up to R1140,89. In 2025 premium fluctuated between R1099 and R1128. 2026 premium is now gone up to R1158 and I’m being told it’s because I get more data than I was originally of which I did not request or ask for. I’m on a plan where once my contract bundles have been depleted I top up on my own. Nobody can explain to me why this is happening instead they say they’ll investigate and get back to me and nobody has. Called in again today and I’m being told to read T & Cs and that the 1.4 data bundle is no longer available and has now gone up to 1.5 without communicating anything to me.

0
Replies (2)
Vodacom
Vodacom's reply20 Feb 2026, 12:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TR
Tenique R's update04 Mar 2026, 06:46
Reviewer Update
13 days later no feedback or anything don’t you have turn around times for complaints.