DEBIT ORDER BANKING DETAILS NOT CORRECTED BY VODAC

Thank you for assisting me with my query, but it has not been resolved. After everything was finalized with my new line, Store said that there would be a once off debit within 48 hours and the 1ST monthly debit would go off on 1st of April as the contract was opened late in March after which debit order will run on 25th each month as I was told the day I opened contract and again when I went to query why there was no debit on the 25th of March. I called customer care, (24/04), they confirmed no debit order received since opening contract, after I was told everything is in order debit order will go off, customer care further said that my account states cash payer my old banking details were still attached to my account, after which I submitted a new line application with all my correct details included. They then said that this could be the reason no debit order. Clearly no one registered the correct details of my new line application. Now there's a bad payment record against me again and again it is not my fault. I would like to apply for another Vodacom line, but this could be an issue. I feel that had Vodacom handled my application correctly this could have been prevented.