YP
Yaseen P
1 reviews | Active since Apr 2019
18 Jul 2019, 13:25
DEBIT ORDER AND FEES
i am getting quite frustrated my vodacom lines were suspended due to R100.88 i paid the amount to reconnect the lines yesterday and was advised it would be connected within 2 hours its now almost 1 days and my lines are not connected also my account was debited on the 21st June without prior warning now i must pay R10 RECONNECTION FEE PER LINE AND THE R100.88 FOR DEBIT ORDER RETURN
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Vodacom's replyOfficial
18 Jul 2019, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2019, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Jul 2019, 14:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply23 Jul 2019, 14:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team