1 reviews | Active since Aug 2010
Debit order after canceled contract
<p>I am writing this review, due to me based in Zambia and not in RSA anymore,</p> <p>with that i am unable to contact vodacom at all.</p> <p> </p> <p>I have canceled my contract in October 2016 affecting 1 December 2016,</p> <p> </p> <p>All was fine, now on 1April 2017 the is amount deducted from Vodacom as per usual debit order.</p> <p> </p> <p>How can i get hold of you Vodacom to sort this out and get refunded as soon as possible?</p> <p> </p> <p>this is poor service even not being with you anymore</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note - Refund request has been sent off which can take up to 7 working days before reflecting in your Bank account.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note - Refund request has been sent off which can take up to 7 working days before reflecting in your Bank account.
Regards,
Vodacom Consumer Website Team
Best regards,