KM
Kyle M

1 reviews | Active since Jul 2017

02 Apr 2019, 18:57

Debit order abuse and ******ion

It’s disgusting on how a large corporate company like Vodacom can treat reliable & loyal consumers like trash. Once your contract is complete with them they use and exploit you. Last month our 24 month contract came to an end (no communication from Vodacom I might add) they then started to debit us R503 a month from a R299 contract (for a minuscule 10GB of data). Vodacom then puts the blame on the client for not renewing the contract but they did not contact me to inform me of the upgrade. They were however, very fast to inform me of the vat increase. Customer care person claims that the R503 is the normal price for 10GB of data however according to Vodacoms’s website it is meant to cost R345

I have now been ******* into paying an amount nearly double to what I signed for. There business ethics are shocking and I would warn people to be aware of vodacom’s tricks because as I have learned they are there to rip you off and they don’t actually care.

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Replies (1)
Vodacom
Vodacom's reply03 Apr 2019, 07:36
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,
Vodacom Consumer Website Team