Debit order

I was begged to renew the contract and was promised that the deibit order amount will remain the same. I was assured that the debit order will remain the same. Surely i was misled. You expect me to be okay with it . Your call centre Agent **** to me. And i expect this rectified As i was treated unfairly here . I logged a service request and was promised that i will be contacted within 7 days guess what? ZERO FEEDBACK . Please rectify and provide me with feedback . *** . ID *** debit order amount. .