MH
Marilyn H
1 reviews | Active since Jan 2018
21 Dec 2023, 08:46
Debit order
If I could give a 0 rating I would. I got a call to say my package does not exist anymore and I need to change to a different package. The cost will nit change. Now u want to debit my acc for R800. I'm not dumb to agree to increase my contract at this time to the year. U better not be bit that amout on th 25th or u will pay me back that full amount. I called the customer services idiots tels me debit or was rejected since July what a dummy. The other one tried to help but till now I was promised a call. U ****** take my money and u will see. You guys used to be good u just damn useless now.
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Vodacom's replyOfficial
21 Dec 2023, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2023, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Marilyn H's updateReviewer Update
21 Dec 2023, 21:54So I get a call and the best you can do is tell me. This was a mistake on your part but the debit will still go through. I must wait for Janaury to get my refund. All because your finance department will only be back in January what a joke. So not one person in the finance team works in December. All customers waiting for any resolutions related to finance must wait for January. At this time of the year u tell me to wait till January. PATHETIC.. YOUR AGENT MADE THE ERROR I WANT MY MONEY. IM JOT WAITING TILL JANUARY. IM GETTING SICK OF YOU GUYS ITS ALWAYS SOMETHING EVERY DAMN MONTH. I'm sick of this
MH
Marilyn H's update21 Dec 2023, 21:54
Reviewer Update
So I get a call and the best you can do is tell me. This was a mistake on your part but the debit will still go through. I must wait for Janaury to get my refund. All because your finance department will only be back in January what a joke. So not one person in the finance team works in December. All customers waiting for any resolutions related to finance must wait for January. At this time of the year u tell me to wait till January. PATHETIC.. YOUR AGENT MADE THE ERROR I WANT MY MONEY. IM JOT WAITING TILL JANUARY. IM GETTING SICK OF YOU GUYS ITS ALWAYS SOMETHING EVERY DAMN MONTH. I'm sick of this