Debit Order 5 days late

Thanks for doing your debit orders on the 5th this month, instead of the 1st. My bank account sweeps on the 4th (after all debit orders were supposed to have been processed)

Now my credit rating declines and I have a R110 penalty due to insufficient funds. Guess you won't be paying me that back as you have a clause somewhere stating that "Vodacom will not be held responsible for neglect because we run the place like a government institution".