WS
Wimpie S
1 reviews | Active since Apr 2010
03 Nov 2016, 11:42
Debit order
<p>I upgraded my existing contract on 25th of October and wanted to take out another contract on 02nd of November just to find on that I have been billed R446.00 for a contract that should have started from the 1st of November and R100 penalty for debit order that didn't go thru but more than enough money in the bank. If you phone Vodacom they just transfer you from one department to another without any answer</p>
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Replies (3)
Vodacom's replyOfficial
03 Nov 2016, 14:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2016, 14:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
WS
Wimpie S's updateReviewer Update
12 Nov 2016, 14:39I reported that money was deducted from my account for a new contract and Vodacom rep**** on the 3of November that someone will contact me in this matter and still no response from Vodacom 9 days later
WS
Wimpie S's update12 Nov 2016, 14:39
Reviewer Update
I reported that money was deducted from my account for a new contract and Vodacom rep**** on the 3of November that someone will contact me in this matter and still no response from Vodacom 9 days later
WS
Wimpie S's updateReviewer Update
18 Nov 2016, 16:22I reported that money was deducted from my account for a new contract and Vodacom rep**** on the 3 of November that someone will contact me in this matter and still no response from Vodacom 15 days later
WS
Wimpie S's update18 Nov 2016, 16:22
Reviewer Update
I reported that money was deducted from my account for a new contract and Vodacom rep**** on the 3 of November that someone will contact me in this matter and still no response from Vodacom 15 days later