MN
Mpho N
1 reviews | Active since Nov 2017
01 Nov 2017, 11:09
Debit order
I have used the payd Vodacom to buy airtime and data however on the 28 of October 2017 my bank account was debited R650 and I never bought so much of airtime. ..I called the Vodacom help line and they couldn't help me and I want my money reversed within 24 hours. And the manager couldn't even talk to me when I requested, I was on hold for about 15 to 20 minutes, using my airtime and still with no help. ...Vodacom is the worst network ever and I only have 2 months using them but the experience is so BAD.
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Replies (2)
Vodacom's replyOfficial
01 Nov 2017, 11:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2017, 11:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
MN
Mpho N's updateReviewer Update
01 Nov 2017, 13:52I am only giving you guys 24 hours to respond and my money must be reversed in my account or else I'm taking another step
MN
Mpho N's update01 Nov 2017, 13:52
Reviewer Update
I am only giving you guys 24 hours to respond and my money must be reversed in my account or else I'm taking another step