<p>At the beginning of June 2016 I changed my banking details from Standard Bank to Capitec Bank. Capitec contacted my suppliers and forwarded them the new details. Vodacom rep**** on the 20/06/2016 that they have updated the details accordingly. Come July Vodacom still debits the old account which is not in use anymore and obviously the debit order is returned. I went in personall to Vodacom Menlyn and was informed that they have the new details but it was to late to change it on their run, so I paid the outstanding amount and was guaranteed taht it was all sorted now and will not happen again. So what happens, come the beginning of August they debit the old Standard Bank account again. Come on Vodacom get your act together, it now means that I have to go in personally again th sort out your mistakes tis is just not on. Highly ****ed of. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I will have to go in personally today to pay my account as I am still waiting for a consultant to contact me. Pathetic service.
I will have to go in personally today to pay my account as I am still waiting for a consultant to contact me. Pathetic service.
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