1 reviews | Active since Mar 2017

02 Mar 2017, 08:46

Debit my bank account after my account was settled almost 1 year ago

<p>Went with CellC contract buyout. Received a premature calcellation quotation from Vodacom in order to cancel my Red package and to port my number over to CellC. This I did and paid the amount in full at one of your retail branches.</p> <p> </p> <p>After almost a year now all out of the blue Vodacom debits my account with an amount which no one knows where it comes from. The call center staff was not able to resolve my enquiry. They dont even know where this amount came from...<br /><br />Vodacom, now you clearly see why I left you in the first place. I will never recommend vodacom to any friends, family members or from a business perspective.<br /><br />Watch out. This might happen to you as well<br /><br /></p>

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Replies (2)
Vodacom
Vodacom's reply02 Mar 2017, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2017, 08:54
Official

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As discussed, the matter has been Resolved.