AH
Annelien H
1 reviews | Active since Jul 2021
15 Feb 2026, 13:52
Debit my account
I don't have any business with vodacom all my contacts ended more than a year ago. Yesterday they take more than R1100 out of my account without any notice. Now I have to go to the bank and have banking fees
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Replies (11)0
Replies (11)AH
Annelien H's updateReviewer Update
16 Feb 2026, 19:52No one contacted me. I phoned *** and they said I didn't cancel the contract and that I had to pay R4500 then they will cancel it. I went to a branch and they said I did cancel it. I have bank costs had to take of from work to go to bank and branch
AH
Annelien H's update16 Feb 2026, 19:52
Reviewer Update
No one contacted me. I phoned *** and they said I didn't cancel the contract and that I had to pay R4500 then they will cancel it. I went to a branch and they said I did cancel it. I have bank costs had to take of from work to go to bank and branch
AH
Annelien H's updateReviewer Update
17 Feb 2026, 12:05Vodacom phoned me and accused me again that the contract was not canceled and it was then canceled in September. I dropped the call because I'm not interested to fight. The must tell me why they debit my account without any correspondence
AH
Annelien H's update17 Feb 2026, 12:05
Reviewer Update
Vodacom phoned me and accused me again that the contract was not canceled and it was then canceled in September. I dropped the call because I'm not interested to fight. The must tell me why they debit my account without any correspondence
AH
Annelien H's updateReviewer Update
18 Feb 2026, 17:18Vodacom phoned me and said they didn't deduct from.my account i must send the proof from my bank statement. I mailed it and now no response again
AH
Annelien H's update18 Feb 2026, 17:18
Reviewer Update
Vodacom phoned me and said they didn't deduct from.my account i must send the proof from my bank statement. I mailed it and now no response again
AH
Annelien H's updateReviewer Update
22 Feb 2026, 19:14Wow no response from vodacom
AH
Annelien H's update22 Feb 2026, 19:14
Reviewer Update
Wow no response from vodacom
Vodacom's replyOfficial
23 Feb 2026, 14:38Dear Annelien,
Thank you for taking our call.
We have noted that your query is currently being handled by our CEO's office support team and a request for feedback has been sent. To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
Please continue your correspondence through our CEO's office team.
Kind regards, Consumer Website Team
Thank you for taking our call.
We have noted that your query is currently being handled by our CEO's office support team and a request for feedback has been sent. To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
Please continue your correspondence through our CEO's office team.
Kind regards, Consumer Website Team
Vodacom's reply23 Feb 2026, 14:38
Official
Dear Annelien,
Thank you for taking our call.
We have noted that your query is currently being handled by our CEO's office support team and a request for feedback has been sent. To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
Please continue your correspondence through our CEO's office team.
Kind regards, Consumer Website Team
Thank you for taking our call.
We have noted that your query is currently being handled by our CEO's office support team and a request for feedback has been sent. To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
Please continue your correspondence through our CEO's office team.
Kind regards, Consumer Website Team
AH
Annelien H's updateReviewer Update
23 Feb 2026, 14:40They are not handling it. I do think get any feedback from them
AH
Annelien H's update23 Feb 2026, 14:40
Reviewer Update
They are not handling it. I do think get any feedback from them
AH
Annelien H's updateReviewer Update
24 Feb 2026, 10:54Dear Vodacom Customer. Your service ticket with reference number EC-28VZ-2EGIDA has been closed. Thank you Vodacom.
And no response from them
And no response from them
AH
Annelien H's update24 Feb 2026, 10:54
Reviewer Update
Dear Vodacom Customer. Your service ticket with reference number EC-28VZ-2EGIDA has been closed. Thank you Vodacom.
And no response from them
And no response from them
AH
Annelien H's updateReviewer Update
24 Feb 2026, 14:36The feedback remains unchanged. Our records reflect that the contract was cancelled in September 2025, and there are no cancellation requests on record.
Please also note that we have found no debit order request on the account.
The outstanding arrears amount remains due.
To make payment arrangements, please contact the Accounts Department on *** (free from a Vodacom SIM card).
Accordingly, the matter has been deemed closed.
Please also note that we have found no debit order request on the account.
The outstanding arrears amount remains due.
To make payment arrangements, please contact the Accounts Department on *** (free from a Vodacom SIM card).
Accordingly, the matter has been deemed closed.
AH
Annelien H's update24 Feb 2026, 14:36
Reviewer Update
The feedback remains unchanged. Our records reflect that the contract was cancelled in September 2025, and there are no cancellation requests on record.
Please also note that we have found no debit order request on the account.
The outstanding arrears amount remains due.
To make payment arrangements, please contact the Accounts Department on *** (free from a Vodacom SIM card).
Accordingly, the matter has been deemed closed.
Please also note that we have found no debit order request on the account.
The outstanding arrears amount remains due.
To make payment arrangements, please contact the Accounts Department on *** (free from a Vodacom SIM card).
Accordingly, the matter has been deemed closed.
AH
Annelien H's updateReviewer Update
24 Feb 2026, 14:36There was no communication and now I just have to pay
AH
Annelien H's update24 Feb 2026, 14:36
Reviewer Update
There was no communication and now I just have to pay
AH
Annelien H's updateReviewer Update
26 Feb 2026, 08:12Wow just ignoring me
AH
Annelien H's update26 Feb 2026, 08:12
Reviewer Update
Wow just ignoring me
AH
Annelien H's updateReviewer Update
26 Feb 2026, 21:18They don't want to resolve it they just say i must pay R4500
AH
Annelien H's update26 Feb 2026, 21:18
Reviewer Update
They don't want to resolve it they just say i must pay R4500