vM
vikash M

1 reviews | Active since May 2010

07 Feb 2015, 10:34

Debit for a cancelled account

In January 2015, I cancelled a data contract with Vodacom's cancellations dept.I was still debited with a subscrption charge for Feb 2015, despite providing the 1 month cancellation notice as required. the contract is showing as terminated on Vodacom's system and no service is being provided. i ask therefore, why debit me if they are not going to provide a service. when i raised this under ref no. ***, i was told to take it with the legal department.

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2015, 11:22
Official
Hello vm12183,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team