vM
vikash M
1 reviews | Active since May 2010
07 Feb 2015, 10:34
Debit for a cancelled account
In January 2015, I cancelled a data contract with Vodacom's cancellations dept.I was still debited with a subscrption charge for Feb 2015, despite providing the 1 month cancellation notice as required. the contract is showing as terminated on Vodacom's system and no service is being provided. i ask therefore, why debit me if they are not going to provide a service. when i raised this under ref no. ***, i was told to take it with the legal department.
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Replies (1)Vodacom's replyOfficial
08 Feb 2015, 11:22Hello vm12183,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply08 Feb 2015, 11:22
Official
Hello vm12183,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
