BG
Barbara G

1 reviews | Active since Jan 2015

03 Jun 2016, 14:55

Debit amounts that are ridiculous

<p>I took my mother for an Upgrade. She upgraded to a TOP UP Package, with a set amount to be debited each month for the new device and airtime that comes with the contract. This is her first month of this contract and from signing a contract of R258.50 she has been billed and debitted for R2760.00</p> <p>The vodacom shop assistant accused my mother of owning a laptop, wifi and other devices of which she has never had in her life. Working a touch screen is hard enough and now they saying that my mother owns other technological equipment. Vodacom is *********** !</p> <p> </p> <p>This is ridiculous!! When i took my mom to a vodacom shop they were unable to assist us! </p> <p>Vodacom is a ***** for money from pensioners! </p>

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Replies (2)
Vodacom
Vodacom's reply04 Jun 2016, 06:06
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Social Media Team

Vodacom
Vodacom's reply08 Jun 2016, 11:21
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart