Debit amount

Item: Vodacom
Rating: 1
Author: X J

HelloPeter I’m writing this complain about Vodacom they keep on charging or debiting extra on my bank account.June months they debited R1630 when I called on the 19 they said they owe me 270 when I called their financial services today they said 130 that they owe me.Im tired of this please Vodacom management rectify this we have budget that you keep on messing. Regard X

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Jul 2024, 08:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Jul 2024, 08:25

Official

Best regards,

Vodacom's replyOfficial

11 Jul 2024, 09:41

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/07/11 at 09:06:50, we have discussed the account. We've sent a statement to you as well.

A cancellation order (***) has been loaded for ***. Cancellation is effective 31 July 2024.

Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply11 Jul 2024, 09:41

Official

Best regards,

Debit amount

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