Debit account without Invoice

<p>On the 09/06/2016 I call Vodacom to inguere on the end of period of my contract. The Agent told me that the expiring period is 10/08/2016. I then inform him I don't want to continue with the contrant when it reaches the end period. The Agent inform me that I must call again in July to cancell it. I did as inform and July I phoned and cancell the congtract. I did call again on the 08/08/2016 to confirm if it is cancelled. It was confirmed by the agent that yes, it is cancelled. I received the my invoice on the 12/08/2016. The amount on the invoice is R303.35. I was happy about because I use to pay about the same amount. To my supprise is on the 31/08/2016 I received sms from my bank that R717.15 was debited from my account. I check my emails for any invoice that I might had missed and i found nothing but only the on gthat was sent on the I received on the 12/08/2016. I phone Vodacom on the 01/09/2016 at aout 16:45. I spoke to the Agent who couldn't help because and she ended telling me that they will phone me after 15 minutes because everybody in the departement that she want to transfer me to is busy. I set okay is fine I will wait for the call because before that I was already being transfered to somebody who transfered me back to the person whom I spoke to the fisrt time. Till today, I am still waiting for them. I call agin by the same day this time it was 20:49. The first Agent that In spoke to transfered me to another department as she said she is dealing with prepaid because my phone is on prepaid I must spoke to contract department. She transfer me to that department, but to my supprise was that the Agent in that department gave another number to call during the day between 08:00 - 17:00. The number is ********** . I phone the number the following day, that is today between the time given to me. Also no joy. The Agent told me that themoney debited is for data and then ask where is the invoice for it. She told me that she is tranfering me to Customer Service and I must ask for the supervisor, I asked her to put me to the supervisor in that Department she said okay. You knlow what she just dumoed me in the pool. I follow the voice prompt again and after some time they pick my call and the person who picked it told me she told me my problem will be solved by contract. She immediadetly transfer my call to where she said is congtract. The person there also told me I came to the wrong department he transfered me to Cancellation. In Cancdellation I was told that my account is with Pre-Ligal because I defaulted. I asked the person to verify if she is on the correct account. She confirm that is my account and she is helping me. I told her that I want the invoices for R717.15 that was sent to me to allow them to get money from my account. I asked for her supervisor. She put to another person whom I don't know wheter it is a supervisor or not. She told me that She can see that they send me an invoice of R303.35 on the 01/08/2016 and the R717.15 on the 11/08/2016. I told her that I treceived only R303.35 on the 12/08/2016. I told her that I am going to reverse the money if I don't get any satisfactory answer. We said I can do it but I am going to be charge for the arrears and legal charges. I told her that I don't want to pay all cost, that is why I phone and want solution from Vodacom that is *****ing my money. If you inform me I never refuse to pay you. She asked me want I want and I told her that she must revers the money was debited from my account and take only what I was invoiced, and then send me an invoice for the remaining balance. She told me she is sending that to Disbute department and they will phone me in an hour's time. I am writting this and no one call me. I was on the phone for 51:30 Minutes today. Something is not right at Vodacom. I have you client for 17 Years and this is my payment. I start to understand that in business the is no loyalty. All the people that I spoke to I do have they names.</p>