BS
Bernelee S
1 reviews | Active since Sept 2017
10 Nov 2017, 18:34
Debit
Seeing that I get no help from the call centre and also get no response via email I'll just leave my query here once again hoping that I'll get a response. Previously I was double debited for a service I never requested for and then I was advised that a credit would be done. Then after that my debit just stopped, all I want to know is why I'm not being debited because I don't want problems in the future whereby y'all be saying that I'm not paying but you are the ones who is not debiting. Is that so difficult ?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Nov 2017, 07:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2017, 07:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2017, 07:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2017, 07:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Nov 2017, 13:51Good day
We regret taking note of your experience.
We could not reach you when we called and sent you an e-mail.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply17 Nov 2017, 13:51
Official
Good day
We regret taking note of your experience.
We could not reach you when we called and sent you an e-mail.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,