KM
Karen M
1 reviews | Active since Aug 2021
16 Aug 2021, 16:37
Debit
I cancelled my contract not long after I received my device as it was a single SIM. Now I'm constantly have to call to get that contract cancelled, this is airtime I don't have and it is inconveniencing me. They never follow up and they are still debiting my account for a device that they received back in June.
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Replies (2)
Vodacom's replyOfficial
17 Aug 2021, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Aug 2021, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Karen M's updateReviewer Update
20 Nov 2021, 07:55Vodacom
I would like to know why there is a credit balance on my credit report as you have your device and SIM card back. This will in long term affect my credit score. Please help me understand
I would like to know why there is a credit balance on my credit report as you have your device and SIM card back. This will in long term affect my credit score. Please help me understand
KM
Karen M's update20 Nov 2021, 07:55
Reviewer Update
Vodacom
I would like to know why there is a credit balance on my credit report as you have your device and SIM card back. This will in long term affect my credit score. Please help me understand
I would like to know why there is a credit balance on my credit report as you have your device and SIM card back. This will in long term affect my credit score. Please help me understand