UT
URSULA T
1 reviews | Active since Feb 2021
26 Feb 2021, 12:27
Death, Taxes and Vodacom are apparently life's unpleasant cer*****ies.
Multiple problems: 1. ********** upgrade on two lines late last year, now I cannot cancel them. I told the operator my mother had just died and to call in a month but apparently they just upgraded. where is the voice recording? 2. attempted cancellation in January on 2 other contracts, it was confirmed, new cheaper packages selected. Neither were completed. I informed Vodacom of the ***** but no help on that. THEN AN ATEMPT TO UPGRADE, again. in February. Promises to escalate previous actions not done. no contact. but oh I've just been billed again.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
26 Feb 2021, 13:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2021, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
UT
URSULA T's updateReviewer Update
09 Mar 2021, 09:13Thank you, I have responded to the email.
Regards
Ursula
Regards
Ursula
UT
URSULA T's update09 Mar 2021, 09:13
Reviewer Update
Thank you, I have responded to the email.
Regards
Ursula
Regards
Ursula
