UT
URSULA T

1 reviews | Active since Feb 2021

26 Feb 2021, 12:27

Death, Taxes and Vodacom are apparently life's unpleasant cer*****ies.

Multiple problems: 1. ********** upgrade on two lines late last year, now I cannot cancel them. I told the operator my mother had just died and to call in a month but apparently they just upgraded. where is the voice recording? 2. attempted cancellation in January on 2 other contracts, it was confirmed, new cheaper packages selected. Neither were completed. I informed Vodacom of the ***** but no help on that. THEN AN ATEMPT TO UPGRADE, again. in February. Promises to escalate previous actions not done. no contact. but oh I've just been billed again.

0
Replies (2)
Vodacom
Vodacom's reply26 Feb 2021, 13:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
UT
URSULA T's update09 Mar 2021, 09:13
Reviewer Update
Thank you, I have responded to the email.

Regards
Ursula