eB
etienne B
1 reviews | Active since Jan 2014
30 Jul 2024, 09:59
Death silence....
So Vodacom is a complete let down. I have had my number with them since i was 13 and always bragged about. Since my Father passed away we had troubles with alot of paper work nonsense. Vodacom did not help with this, canceling 3 numbers with a credit of R1500 at least. Yes we payed to much just to make sure we would nkt be in this situation. Passing us from one centre to another. I would still like to use vodacom and my number also my mom.... If you want to contact me... I gues you cant because you shut my number off... Leaving my number for when someone sorts this out.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Jul 2024, 12:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2024, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
eB
etienne B's updateReviewer Update
30 Jul 2024, 12:14Thank you for your quick response but you are going to have to contact me on WhatsApp if you want quick feedback or open my number up again
eB
etienne B's update30 Jul 2024, 12:14
Reviewer Update
Thank you for your quick response but you are going to have to contact me on WhatsApp if you want quick feedback or open my number up again
Vodacom's replyOfficial
31 Jul 2024, 15:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2024, 15:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Aug 2024, 10:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/08/05 at 10:06:35 with Christien:
The lines are active.
You are referred to the Vodacom store for further assistance with the transfer of ownership.
Regards Vodacom Consumer Website Team
The lines are active.
You are referred to the Vodacom store for further assistance with the transfer of ownership.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2024, 10:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/08/05 at 10:06:35 with Christien:
The lines are active.
You are referred to the Vodacom store for further assistance with the transfer of ownership.
Regards Vodacom Consumer Website Team
The lines are active.
You are referred to the Vodacom store for further assistance with the transfer of ownership.
Regards Vodacom Consumer Website Team
Best regards,