death certificate handed in, account in arrears?? USELESS VODACOM!!

vodacom is absolutely useless and tactless when it comes to handling a death and the transfer of the contract to the surviving spouse. My grand father passed away and my grand mother went to vodacom kolonnade 2 days after his death with a death confirmation letter. she was handed forms and said complete them. completely unhelpful. 5th of May, we went to vodacom brooklyn, with the official death certificate. the account was transferred over to my grandmother, we thought this was sorted out.

last week we received an sms saying the account is in arrears by R 1076, i immediately called the lawyer firm and even with the reference used, they dont pick up anything. call vodacom they cant even find the account ANYWHERE!!! after half an hour, the lady eventually said that as of 29 May there is no arrears and we should ignore any smses.

yesterday (30 May) and today (31May) i received calls from vodacom's pre-legal department saying they want to speak to my grandfather. HOW USELESS ARE YOU VODACOM???? the death certificate has been submitted with vodacom twice now and they keep calling, the account has been transferred to my grandmothers name and you still keep calling????

sort your sh*t out!! my grandmother is grieving the loss of her husband and vodacom cant be bothered to do their damn jobs properly.