MH
Marli H

1 reviews | Active since Nov 2019

04 Feb 2025, 21:03

Dearly departed vodacom - may your rest in peace

Are you supporting the farm attacks in South Africa vodacom. Or shoukld i say voda-useless. every time 1 water drop hits your tower our whole area looses all access to your useless service. Which by the way is useless 90% of the time, and that is when your tower does not crumble under the 1st water drop. We are in the Losperfontein / Wolwekraal area. And out of 1 modem, 5 cell phones and 1 card machine we do not have signal for the past 4 days. And on Monday we could not call for help when our wires were cut and people entered our property in the middle of the night. So my question is yet again, are you supporting farm attacks??? In 14 years your service has been useless, it has stayed useless and it continues to be useless. MTN has signal. But god forbid that vodacom actually provides the service that we pay for. You should not exist as a company. You do not deserve clients. And i do not accept that I must get killed before you solve the reception issues in this area. My wifi does not connect, my cell phones is laying on "no network coverage" REALLY!!!!!!!!! Is your tower built with jelly beans????? In 14 years I have added several hello peter reports, this area signed petitions, but no the vodacom god or should i say satan does not value his clients at all. And if you email vodacom directly a message like this would return with a message "we do not accept messages with bad language". So stick this in your pipe, I hope millions of people read this and stay far away from you. So let customers beware .... if you live near brits .... you will go through farm attacks with no way to call for help, because vodacom does not deem you good enough to provide the service you paid for. Oh, and I can't supply a ref number ... SINCE I DO NOT HAVE SIGNAL ..... My location, since you do not know where i am apparently GPS: S 25″ 35′ 26 E 27″ 42′ 40

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2025, 08:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team