DEAR VODACOM - where is your care?

<p>I have been a loyal customer for 5 years, never a late payment, never a missed payment... the perfect customer, yet you do not give a ****. </p> <p>It AMAZES me how you treat your customers???? I called you on the 6 May to query why you had deducted the same amount as you would usually for my old contract. You over charged me R218! How quick you are to take off money and overcharge, I have been your customer for 5 years and this is how you treat me??? I was promised that my issue would be resolved in 72 hours, 7 days later still no return call from Vodacom. So I call again and get put through to accounts and I have to explain the story again....and then get told that no log was actually put forward - REALLY??? So I then get told someone will get back to me 12 DAYS after this - STILLL NO RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am furious and tired of the LACK OF CARE. Times are hard and R218 is money I don't have to just throw away. How are you going to fix this vodacom????? If you dare take the money off my account, I will reverse it and I will report you to the ombudsman - I AM TIRED NOW!!!!!!!!!!!!!! not only thiat but I was promisde by the branch that I ugraded when I was concernend that it looked like I was still being charged for my old contract amount that this would definitely not happen and it DID.</p> <p> <br /> This is thier response to my comment.... REALLY????<br /> <br />LikeShow More Reactions<br />CommentShare<br />Chronological<br />1Clare Vera Reilly<br />Comments<br /> <br /> <br />Vodacom Hi Clare</p> <p>Drop us a mail addressed to *** with the subject Facebook- your name and surname and include a copy of posting in the body including your contact details so that the team can look into this asap.<br />...See more <br />Like · Reply · 25 mins<br /> <br /> <br />Clare Vera Reilly How about you guys look it up and do the work, frankly quite tried of sitting on calls and having to explain the story over and over. <br />Like · Reply · 22 mins<br /> <br /> <br />Vodacom Hi Clare</p> <p>We have tried to search our records however cannot locate your email. Please email us to *** with the subject Facebook- your name and surname and include a copy of posting in the body including your contact details so that the team can look into this for you.</p> <p>^AD <br />Like · Reply · 1 min</p>