Dear Vodacom Support, I am lodging a complaint regarding a failed eSIM swap that has left my number inactive and not provisioned

Dear Vodacom Support, I am lodging a complaint regarding a failed eSIM swap that has left my number inactive and not provisioned. Last Wednesday, I attempted an eSIM conversion via the VodaPay app on my Samsung Galaxy A56 5G and paid R25. The authentication failed multiple times and the process never completed. Since then, my number is inactive—I cannot make calls, send SMS, or use data. Customer care referred me to a store, but at Fourways Mall I was told I must pay again to be assisted, despite the failed service. This is unacceptable as I have already paid. My number appears stuck in a partial SIM swap state. I request urgent: - Reprovisioning of my number - Completion or reversal of the eSIM swap - Restoration of service (eSIM or physical SIM) - Confirmation no additional payment is required Please resolve this urgently. Kind regards, Yosuf