Dear Vodacom, I’m raising a serious concern about an interaction with one of your call center agents

Dear Vodacom, I’m raising a serious concern about an interaction with one of your call center agents. I called 082 135 on 07 April 2025 at 13:28 from *** (option 1 for English, then 1 for contract/top-up). I needed help with not receiving my monthly statements. The agent asked irrelevant questions like “Where do you get your statements?” despite me explaining that I don’t receive them. She then shifted to unrelated LTE queries. Frustrated, I said, “You’re useless; I’ll rather call back,” and ended the call. At 13:33, I received a call from a private number. The caller said, “This is the useless mother f*cker,” before I hung up. This is unacceptable and extremely concerning. This may be a breach of customer service standards and my privacy. I request an urgent investigation and appropriate action. Please confirm receipt and provide feedback. Kind regards, Farhaan ***