TM
Tefo M

1 reviews | Active since Sept 2025

01 Dec 2025, 15:08

Dear Vodacom Customer Service

I'm writing to express my disappointment regarding the data deal that was cut short despite payment for the full month. Additionally, I've experienced poor customer service where calls were cut off mid-conversation, and I've been told I owe money with demands for further payment due to alleged arrears. I've been complaining about these issues since February with no resolution. Often, waiting on lines doesn't lead to a response. Due to these experiences, I wouldn't recommend Vodacom to others.

0
Replies (3)
Vodacom
Vodacom's reply02 Dec 2025, 08:02
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team 
TM
Tefo M's update03 Dec 2025, 12:36
Reviewer Update
Dear Vodacom
I would like the billing team to call me back for this query. I'm still not happy about Vodacom's Service and they way they respond to you. They don't listen to your complaint they just keep on demanding money after you have paid.
TM
Tefo M's update03 Dec 2025, 12:38
Reviewer Update
I'm not happy with Vodacom at all and I want to terminate the contract I have with them because of poor service and over billing