MM
Malebo M
1 reviews | Active since Oct 2018
07 Jul 2025, 19:39
Dear Vodacom Customer Care Team, I am writing to express my deep dissatisfaction and frustration regarding a serious issue I have been experiencing with my Vodacom contract, which remains unresolved despite multiple attempts to seek assistance. I have b
Formal Complaint: Incorrect Upgrade and Ongoing Recharge Issue on My Vodacom Number
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Jul 2025, 08:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2025, 08:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MM
Malebo M's updateReviewer Update
22 Jul 2025, 18:48 Dear Olivia,
I am writing to express my deep dissatisfaction regarding the handling of my recent complaint, which was logged under reference number EC-21JO-180JBU.
To my dismay, I discovered that the case was closed without my issue being resolved and without any communication or explanation from your side. This is completely unacceptable and reflects poorly on Vodacom’s commitment to customer service.
As a loyal customer, I expected better. At the very least, I should have been contacted with a resolution or update before the case was marked as closed. Instead, I am left with an unresolved problem and the additional frustration of having to follow up on a matter that should have been dealt with professionally from the outset.
I demand that:
- The case be re-opened immediately.
- A thorough explanation be provided as to why the case was closed prematurely.
- The original complaint be properly investigated and resolved without any further delay.
I trust you will treat this matter with the urgency and seriousness it deserves. Please confirm receipt of this email and advise on the next steps.
Regards,
Malebo Mohlala ***
Malebo Mohlala ***
MM
Malebo M's update22 Jul 2025, 18:48
Reviewer Update
Dear Olivia,
I am writing to express my deep dissatisfaction regarding the handling of my recent complaint, which was logged under reference number EC-21JO-180JBU.
To my dismay, I discovered that the case was closed without my issue being resolved and without any communication or explanation from your side. This is completely unacceptable and reflects poorly on Vodacom’s commitment to customer service.
As a loyal customer, I expected better. At the very least, I should have been contacted with a resolution or update before the case was marked as closed. Instead, I am left with an unresolved problem and the additional frustration of having to follow up on a matter that should have been dealt with professionally from the outset.
I demand that:
- The case be re-opened immediately.
- A thorough explanation be provided as to why the case was closed prematurely.
- The original complaint be properly investigated and resolved without any further delay.
I trust you will treat this matter with the urgency and seriousness it deserves. Please confirm receipt of this email and advise on the next steps.
Regards,
Malebo Mohlala ***
Malebo Mohlala ***
MM
Malebo M's updateReviewer Update
25 Jul 2025, 13:38Dear Olivia
This serves as a follow up since we have not received a resolution on the matter.
This will leave us with no choice but to refer the matter to ICASA.
Regards,
Malebo
This serves as a follow up since we have not received a resolution on the matter.
This will leave us with no choice but to refer the matter to ICASA.
Regards,
Malebo
MM
Malebo M's update25 Jul 2025, 13:38
Reviewer Update
Dear Olivia
This serves as a follow up since we have not received a resolution on the matter.
This will leave us with no choice but to refer the matter to ICASA.
Regards,
Malebo
This serves as a follow up since we have not received a resolution on the matter.
This will leave us with no choice but to refer the matter to ICASA.
Regards,
Malebo