Dear Valued Customer

Item: Vodacom
Rating: 1
Author: Derek S

I was sick and asleep last night (9th June) and my phone rang at 8pm waking me up. Thinking it was a family member needing help I answered the phone and received a “Dear Valued Customer” message. I get these often in the daytime. Why is Vodacom marketing SO AGGRESSIVE? I am a customer, I have a contract, I use their services. I don’t need this kind of unsolicited request from an automatic system so please take all of this and……….

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Jun 2022, 14:08

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Jun 2022, 14:08

Official

Best regards,

Vodacom's replyOfficial

15 Jun 2022, 12:36

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to our Sales/Marketing Team. Based on the feedback provided the team has confirmed they have assisted and removed your number from their database.

Regards Consumer Website Team

Best regards,

Vodacom's reply15 Jun 2022, 12:36

Official

Best regards,

Dear Valued Customer

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