SC
Steven C
1 reviews | Active since Apr 2019
02 Jul 2019, 10:57
DEAN they did it AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
First of all I would like to thank Dean and Ashwin for making sure that my money gets paid back to me by Vodacom. DEAN it happened again. Vodacom is still charging me for that ghost phone! My account needs to be debited for R580. Vodacom debited my account for R907! R327 extra! Somebody at Vodacom isn't doing their job. I spoke to an consultant named Tlaisego. Ref: ***. He logged a request for the money to be paid back to me. But we can not do this every month. Please can some for once get Vodacom to please debit my account for the correct amount!!! This is shocking Vodacom!
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Replies (2)
Vodacom's replyOfficial
03 Jul 2019, 08:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2019, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Jul 2019, 10:40Dear Steven,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team(SA)
Vodacom's reply10 Jul 2019, 10:40
Official
Dear Steven,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team(SA)