FP
Franco P
1 reviews | Active since Jun 2010
24 Mar 2021, 16:54
Deals listed on the app is not accurate!
Products advertised wrong, after choosing the product on the app and doing an online upgrade, I was told afterwards that the actual deal that you get is not is not as shown on the app that I chose. I managed to cancel the upgrade by calling Ram couriers twice and Vodacom 3 times. All uchoose flexi plans shows voice minutes on the app and not airtime. The plan I wanted states on the app: uchoose flexi 390 with 390 voice minutes for R299 per month. But then they told me it’s airtime not minutes. Then I had to cancel the upgrade.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
25 Mar 2021, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Mar 2021, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FP
Franco P's updateReviewer Update
26 Mar 2021, 18:50Any response?
FP
Franco P's update26 Mar 2021, 18:50
Reviewer Update
Any response?
