FP
Franco P

1 reviews | Active since Jun 2010

24 Mar 2021, 16:54

Deals listed on the app is not accurate!

Products advertised wrong, after choosing the product on the app and doing an online upgrade, I was told afterwards that the actual deal that you get is not is not as shown on the app that I chose. I managed to cancel the upgrade by calling Ram couriers twice and Vodacom 3 times. All uchoose flexi plans shows voice minutes on the app and not airtime. The plan I wanted states on the app: uchoose flexi 390 with 390 voice minutes for R299 per month. But then they told me it’s airtime not minutes. Then I had to cancel the upgrade.

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2021, 07:22
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
FP
Franco P's update26 Mar 2021, 18:50
Reviewer Update
Any response?