********* dealings

I have had a vodacom account for many years with no problems to speak of really. February however I contacted them requesting my debit order to be changed from the 1st to the 16th of every month. After asking the person repeatedly if I will be charged double I was told NO it would go off as usual on the 16th. Low and behold I get my invoice stating I have missed a payment 🤨 So u phone them to be told sorry but you should have made a cash payment and then my debit order would go off as usual really!!!! I think this is very bad business ethics, why tell me one thing and then do another. Being a pensioner I cannot just produce extra money!! I think this is very unfair but was told sorry you must pay 😡 I'm not happy and will end business with them at the end of my contract period.