Dealing with Voda******

Following from my last review of Voda******, with regards to my free fibre installation that I was then told I need to pay extra for installation and a debit of R598 for WiFi which I was told was for free while I wait for installation. Vodacom responded here but failed to follow up. Instead the agent that I have been speaking to about the installation called me back and said that Vodacom will pay for the installation if I take a different package which costs R150 more a month and sign a 24 month contract. This is an insult, especially when I was told that it would be the same price as paying for the installation myself which is completely incorrect. If I paid for the additional digging needed for my installation then I would spend R ********** as it is R450 an hour and will take 2-3 hours to complete. If I took this new agreement then I will have paid off the additional money in 9 months of the 24 month contract, meaning I will pay an additional R2250 over the remaining 15 months of the contract which is not helping me at all. I advised the agent by email that I reject their proposal and want them to fulfill our original agreement but have received no response since even though I requested response by a specific time.

I am left with no choice but to take the next step in order to get Vodacom to fulfill our agreement. I’m extremely disappointed and would rather not have anything to do with Voda****** but believe in the principles of fairness and honesty so I will pursue this until I get what I signed up for