Dealing with Vodacom is worse than a live root canal

Item: Vodacom
Rating: 1
Author: Corne C

I have 2 numbers on Vodacom.

The one number was moved over to prepaid in April this year from Contract, however I'm not allowed to buy a sim for this number, as it reflects on my account.

On the other number, according to Vodacom, i'm behind on payments. I'm battling to find out what I owe, and which months I'm behind on. This seems to be impossible.

On the number still in contract, I've been unable to use any data, so I'm paying for something I can't access, so I want a deduction in amounts payable with at least 2 months data subs on my contract.

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Replies (1)

Vodacom's replyOfficial

19 Nov 2018, 10:43

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Nov 2018, 10:43

Official